Ten Thousand Coffees FAQs

Choosing the right mentoring, networking and informal talent development platform for your organization is important! And you might have some questions about our our company, our informal experiences platform, and how you can get your employee programs started. Here are some of our most frequently asked questions. If you do not see your question here you can submit another question here or contact a member of our team who would be happy to assist you.

10KC Platform

Will employees have to use another platform?

No! The entire 10KC experience lives right in your employees’ inbox, so they don’t have to worry about managing another platform or login. Meetings can be conducted with the video conferencing tool they're most familiar with - from Zoom to video calls on their mobile device - or face-to-face once the pandemic is over! It’s this frictionless user experience that’s led us to achieving adoption rates as high as 80% for our internship programs.

Do you integrate with my existing HRIS?

We sure do! You can easily embed 10KC in the tools that your employees rely on, whether that's your LMS, onboarding tools, or performance management platforms like your HRIS. Employees access 10KC through a unique link sent to their inbox. If they no longer have access to their email, they'll no longer have access to our platform - no off-boarding required.

How much administrative effort is require to manage this program?

It's our goal to lighten your admin load, not add to it. Our easy-to-use platform and incredible Customer Success team means you’ll spend roughly 2-3 hours per month to ensure you’re getting the most out of 10KC. With no training sessions required, you can onboard remote employees from your home office with ease and hit your business objectives.

How long will it take to launch?

Most clients are up and running in less than two months. We'll work with you to design an implementation plan that ensures you see value quickly. Plus, our team will provide you with communication best practices and tools to optimize your remote onboarding plan.

Can I start with a pilot?

Of course! There are lots of flexible ways you can get started with Ten Thousand Coffees. We’ll work with your team to understand your goals and figure out the best way to roll our solution out across your organization.

Where are conversations hosted?

To make things nice and simple, conversations are hosted right in the virtual meeting platform your company already uses, like Zoom, Microsoft Teams, WebEx or Google Meet.

How much will Ten Thousand Coffees cost?

Every organization’s needs are different. We like to build out a custom quote based on your goals and the total number of users you’ll need. Rest assured you’ll get access to every feature in our platform to help you create important connections that help you reach your goals. Fill out our pricing form and someone from our partnership team will be in touch to get started on a personalized quote.

How long does implementation take?

Most implementations are complete within 60 days. We’ll use what we’ve learned whilst rolling out our solution for some of the world’s biggest brands to make your launch a success! You’ll then connect with a dedicated Customer Success Manager to help you get the most out of 10KC post launch.

Does Ten Thousand Coffees have integrations?

Our seamless user experience fits right into your team’s inbox, which means there’s virtually no integration required to launch your program quickly. We’ll work with you to upload users to Ten Thousand Coffees and ensure that unique login links are sent to each employee’s corporate email address. If an employee no longer has access to their email, they'll lose access to our platform - no offboarding required. Plus, every conversation is hosted through your existing virtual meeting platforms like Microsoft Teams, WebEx or Google Meet.

What is informal learning?

Informal learning is the unofficial, unscheduled, impromptu way people learn to do their jobs. To discover more about informal learning read our helpful resource article that goes into detail about what it is, the benefits of informal learning and why your organization should include it as part of your employees career development.

How To Get Started

Can I get a demo?

Absolutely. We’d love to show you what our solution can do. Fill out our demo form and someone from our partnership team will be in touch to walk you through the platform and answer any questions you may have.

How do most customers use Ten Thousand Coffees?

Creating connections is at the core of everything we do. Those connections can be focused on creating conversations around diversity and inclusion in the workplace, or helping a new intern meet new people in their organization. We also help groups with similar career interests connect with leaders. No matter why you choose to connect, our aim is to make it as easy as possible for your team to flourish by facilitating some of the most important conversations.

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